|
Availability, Password questions, pending issues...
What are the hours and availability of the Applicant Self-Service System?
The Applicant Self-Service System is available online and by phone Monday through Friday, 6 a.m. to 6 p.m. Staff assistance is available Monday through Friday from 8:00 a.m. to 4:30 p.m.
Return to Main Menu
What does "pending issues" mean?
It means the Unemployment Insurance Program is gathering facts to determine if you are eligible for benefits.
During your application, you answered questions about other income and why you are unemployed. If you left your last job for any reason other than a layoff, you and your employer are asked for specific information about what happened. A written decision is mailed to you within three weeks after your application that tells you if you will receive benefits or not.
If you indicated on your application that you have other income such as severance pay or a pension, a similar process and timeframe applies. You will receive a determination informing you if the income reduces or delays the start of your unemployment benefits.
Return to Main Menu
What does "Lockout" mean?
Lockout means an incorrect password was entered three times. When this occurs, the account will automatically be locked - access is no longer available. If this happens, you must contact a customer service representative to “unlock” the account.
Contact information is available on the Contact UI page.
Return to Main Menu
What if I forget my Password?
You can access your password information by:
- Going online to www.uimn.org
- click on Applicant Login,
- log in to your account using your Social Security number,
- check the box in front of “Check here if you forgot your password”,
- answer the security question you chose when applying for benefits, and
- change the password to something you can remember but others cannot guess.
- Calling the automated phone system
- Twin Cities area: 651-296-3644
- Greater Minnesota: 1-877-898-9090
- TTY (for the deaf and hard of hearing): 1-866-814-1252
Listen to your options; choose to speak with a customer service representative. After your identification is verified, a temporary Password will be mailed to you.
Return to Main Menu
|
